Not everyone has time to become User Experience Experts (yeah, I just made that up). But, we are all responsible for the user experience. If you find yourself scoffing at, wondering about, confused about, or behind-the-times on user experience, there’s quite a bit of excellent reading material to dive into. I’m going to just list a bunch here. Let me know if you’re looking for something more or different than what I have here:
Don’t Make Me Think! and Don’t Make Me Think, Revisited by Steve Krug.
Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems by Steve Krug
About Face 3: The Essentials of Interaction Design by Alan Cooper (there is a new addition out that I have yet to read)
Envisioning Information by Edward R. Tufte (this is a tough read, but chock full of information)
The Design of Everyday Things by
Web Sites and Blogs
UX Matters (deep research)